Last update: 04/14/25
Zoom makes simple and secure virtual meetings possible, whether your teams are working in person or remotely. Zoom’s video conferencing solutions are not the only products from the California-based company.
Zoom Phone, for example, allows users to easily communicate via the cloud, leveraging traditional PBX (Private Branch Exchange) features and PSTN (Real-Time Control Protocol) architecture.
Launching in January 2019, this solution aims to unify all your business communications with video, voice and messaging on one platform.
Since the summer of 2022, it can also be found in a new all-in-one communication offering from the leaders in video conferencing: Zoom One. This package combines products made to work together for smarter collaboration: chat, phone, whiteboard and video meetings.
We take a look at this VoIP service to better understand its features and what sets it apart from its competitors in a relatively crowded business communications market.
Zoom Phone works like other hosted VoIP telephony solutions, but with additional features such as the mobile app, SMS to chat with your customers, unlimited auto-responders, voicemail transcription, unlimited national calling and, of course, web meetings.
With Zoom Phone, you have a unique platform to communicate and collaborate with your customers and collaborators.
The Zoom Phone system is compatible with Windows, MacOs, iOS and Android applications.
Some will argue that to make a phone call via Zoom, it is possible to initiate a video conference without the camera. While this is technically true, Zoom Phone offers many advantages to enhance your phone experience:
Zoom Phone offers BYOC (Bring Your Own Carrier) support. In other words, you can use your existing phone provider when you sign up for Zoom Phone.
You won’t need to install new hardware or deal with downtime. Configuration is fast and you can maintain contact with your customers during the transition to this platform.
Number portability is an important part of VoIP because you need to remain available to customers when you move from PSTN to VoIP. Zoom has local number portability (LNP).
One of the most useful features for your mobile workers is the ability to switch your call from one device to another without losing the connection. So you can start a call on your computer while you’re working, then transfer it to your cell phone in the middle of the call if you need to go somewhere.
The platform integrates perfectly with other Zoom products, but also with external tools, such as Salesforce, Slack, Microsoft Teams, Google Workspace… Zone Phone also offers integrations for call centers, such as Genesys, Twilio, or even Five9.
Discover the complete list of possible integrations with Zoom Phone.
Particularly useful in call centers, for example, these Zoom Phone options were created for coaching purposes:
Want more details on how to combine your phone system and video conferencing into one solution?
Motilde offers a complete Zoom ecosystem: desktop licenses, Zoom Room, Zoom Phone, dedicated internet access, videoconferencing… We are your single point of contact for maximum simplicity and efficiency. Do not hesitate to contact us!
VoIP stands for “Voice over Internet Protocol.” It is a technology that allows you to make calls using an Internet connection instead of a regular phone line.
No, you don’t need any additional equipment to use Zoom Phone. You can use it on your laptop or mobile device without the need for headphones or headsets, although these can improve the audio quality.
Zoom Phone calls are made through the Zoom application, so the caller ID will be your UM (Mobile Unit) number. You can also use the Zoom app on your computer to make and receive calls.
Yes, the Zoom app needs to be running on your device to receive calls. However, you can minimize the app when not in use, and still receive calls (this can be set up in the app settings).
If you receive a call during a Zoom meeting, you have the option to put the meeting on hold and answer, end the meeting and answer, or ignore the call, sending the caller to voicemail. Additionally, you can adjust your Zoom settings so that phone calls don’t interrupt your Zoom meetings.
Yes, you can answer the call on your smartphone while you’re in a Zoom meeting on your computer.
Yes, you can escalate any Zoom phone call directly into a Zoom meeting if you want to add features like video or screen sharing.